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Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

 

Data Controller

Our company, Pub Quiz Weekly Ltd, is the data controller responsible for your personal data. For inquiries, contact us here.

 

Information We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and any details submitted via contact forms.
  • Order Information: Order ID, email address, and order details such as products purchased and product categories (for fulfilment and support purposes).
  • Communication Data: Emails, support requests, and customer feedback.
  • Marketing Preferences: Newsletter sign-up preferences and email interactions (where applicable).
  • Technical Data: IP address, browser type, device information, and usage data collected via Google Tag Manager (GTM), Google Analytics 4 (GA4), and Cloudflare CDN.

 

How We Use Your Information

We process your data for the following purposes:

  • To manage and fulfil orders and services
  • To provide customer support and respond to enquiries
  • To process payments securely via Stripe
  • To send marketing communications where consent has been given
  • To improve website performance, functionality, and security
  • To comply with legal and regulatory obligations
  • To prevent fraud and ensure secure system access

 

Legal Basis for Processing

We rely on the following lawful bases for data processing:

  • Contractual Obligation: To fulfil orders and provide services.
  • Legitimate Interest: For website security, fraud prevention, improving user experience, and limited analytics.
  • Consent: For marketing communications and cookies where required.
  • Legal Obligation: For tax, accounting, and compliance requirements.

 

Data Sharing and Third Parties

We only share your personal data with trusted third-party service providers necessary to operate our business. This includes:

  • Stripe (payment processing and checkout systems)
  • Website hosting providers (IPs and devices for security)
  • Cloudflare (security, CDN, and performance optimisation)
  • Google Analytics 4 / Google Tag Manager (basic analytics tracking)
  • CookieYes and WordPress Consent API (cookie consent management)

Stripe handles all payment processing and stores all sensitive checkout and payment data on its own systems under its own privacy policy. We do not store card or payment details on our website.

 

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction-related data (such as order ID and email address) may be retained for up to 6 years for legal, tax, and accounting purposes. Contact form submissions and correspondence are retained only as long as necessary for customer service and administrative purposes.

 

Data Subject Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Withdraw consent for marketing communications.
  • Request data portability.

To exercise these rights, please contact us here.

 

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality, analyse traffic, and enhance user experience. We use CookieYes and the WordPress Consent API to manage cookie preferences and ensure compliance with applicable regulations.You can manage your cookie preferences at any time via our cookie banner.

 

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. Cloudflare and hosting-level protections may log IP addresses and device information for security, fraud prevention, and system integrity purposes.

 

International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

 

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

 

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Significant updates will be communicated via our website or email where appropriate.

 

Contact Information

For any questions regarding this privacy policy or your personal data, please contact us here.